PRIVACY POLICY
Last updated: 15 September 2026
Sage Pharmacy is operated by Health Corner Limited (Company Registration Number 13801927).
We are committed to protecting your privacy and handling your personal information securely, fairly and transparently.
This Privacy Policy explains what information we collect when you use the Sage Pharmacy website and our online services, why we collect it, how it is used, who it may be shared with, and the rights you have in relation to your information.
1. WHO WE ARE
Company Name:
Health Corner Limited
Trading Name:
Sage Pharmacy
Company Registration Number:
13801927
Website:
https://sagepharmacy.co.uk
Contact Email:
bookings@sagepharmacy.co.uk
Superintendent Pharmacist:
Rickey Patel (2068350)
2. INFORMATION WE MAY COLLECT
Depending on how you use our website and services, we may collect information including:
• Your name
• Email address
• Telephone number
• Appointment information
• Pharmacy location selected
• Services you book
• Information you enter into booking or enquiry forms
• Account and login information
• Technical information such as browser type, device type, IP address and website usage information
• Information required to provide pharmacy or healthcare services
• Health information that you voluntarily provide where this is necessary for the service you request
We only collect information that is reasonably necessary for the relevant purpose.
3. HOW WE USE YOUR INFORMATION
We may use your information to:
• Manage pharmacy appointments
• Send booking confirmations, reminders, cancellations or rescheduling information
• Respond to enquiries
• Provide pharmacy and healthcare services
• Manage customer accounts
• Authenticate users
• Improve our website and services
• Maintain the security and functionality of our website
• Maintain appropriate healthcare and business records
• Meet our legal, regulatory and professional obligations
• Analyse website usage where appropriate consent has been obtained
4. GOOGLE SIGN-IN
Sage Pharmacy may offer the option to sign in using your Google Account.
If you choose “Sign in with Google”, Google authenticates your identity and may provide Sage Pharmacy with basic account information that you have authorised Google to share.
This may include:
• Your name
• Your email address
• Your Google account identifier
• Your profile picture, where available
We use this information only to:
• Authenticate you
• Create or identify your Sage Pharmacy customer account
• Make signing in easier
• Pre-fill relevant account or booking information where appropriate
Using Google Sign-In does not give Sage Pharmacy access to your Gmail emails, Google Drive files, Google Contacts, passwords or other private Google account content.
We do not sell Google user information.
We do not use information received through Google Sign-In for advertising.
Google user information is only used for the functionality described in this Privacy Policy and may only be shared with service providers where necessary to operate the Sage Pharmacy website, booking system or account functionality, or where required by law.
You can remove Sage Pharmacy’s access to your Google Account at any time through your Google Account security and third-party connection settings.
You may also contact us at bookings@sagepharmacy.co.uk if you would like to request deletion of personal information associated with your Sage Pharmacy account, subject to any information that we are legally or professionally required to retain.
5. APPOINTMENT AND BOOKING INFORMATION
Online appointments may be managed using Amelia, our website booking system.
When you make an appointment, information such as your name, email address, telephone number, selected pharmacy location, selected service, appointment date and appointment time may be processed in order to manage your booking.
Relevant appointment information may also be available to authorised Sage Pharmacy staff responsible for delivering or managing the service.
Booking confirmations and notifications may be sent electronically using our email systems.
6. HEALTH INFORMATION
Some Sage Pharmacy services may require information concerning your health.
Health information is considered special category personal data under UK data protection law.
Where health information is required to provide pharmacy or healthcare services, we will only process it where there is an appropriate lawful basis and special category condition, including where processing is necessary for the provision or management of health or social care.
Access to health information is restricted to authorised individuals who require it for legitimate healthcare, operational or legal purposes.
7. OUR LAWFUL BASES FOR PROCESSING
Depending on the circumstances, we may process personal information because:
• It is necessary to provide a service or fulfil an agreement with you
• We have a legal or regulatory obligation
• It is necessary for our legitimate business interests, provided these interests do not override your rights
• You have provided consent
• It is necessary for the provision or management of healthcare or pharmacy services
Where we rely on consent, you may withdraw that consent at any time.
8. WHO WE MAY SHARE INFORMATION WITH
We do not sell your personal information.
Where necessary, information may be processed by or shared with organisations that help us operate our services, including:
• Authorised Sage Pharmacy staff
• Healthcare professionals where appropriate
• Our website hosting provider
• Our website and booking-system providers
• Email and communication providers
• Google, where you choose to use Google Sign-In or other Google functionality
• IT and technical support providers
• Regulators, NHS organisations or public authorities where legally or professionally required
Service providers are only given access to information necessary for the services they provide and are expected to handle information appropriately.
9. WEBSITE HOSTING AND TECHNICAL SERVICES
Our website is hosted using professional web-hosting infrastructure.
Technical information may be processed as part of operating and securing the website, including IP addresses, browser information, server logs and security information.
This information may be used to:
• Keep the website secure
• Detect malicious activity
• Diagnose technical problems
• Maintain availability and performance
10. COOKIES AND ANALYTICS
Our website may use cookies and similar technologies.
Essential cookies may be required for the website to operate correctly.
Where non-essential analytics, advertising or similar cookies are used, we will request consent where required.
More information can be found in our Cookie Policy:
Cookie Policy
11. INTERNATIONAL DATA TRANSFERS
Some technology providers used by Sage Pharmacy may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that suitable safeguards are in place in accordance with applicable UK data protection law.
12. HOW LONG WE KEEP INFORMATION
We only retain personal information for as long as it is reasonably necessary for the purpose for which it was collected.
Retention periods may depend on:
• The type of information
• The pharmacy or healthcare service provided
• Legal and regulatory requirements
• Professional record-keeping requirements
• Contractual requirements
• The need to resolve complaints or disputes
• Security and fraud-prevention requirements
Healthcare and pharmacy records may need to be retained for periods required by applicable legislation, NHS requirements or professional standards.
Information that is no longer required will be securely deleted or anonymised where appropriate.
13. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against:
• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction
Access to systems containing personal information is restricted to authorised users where appropriate.
14. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances, UK data protection law may give you rights including:
• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of information in certain circumstances
• The right to request restriction of processing
• The right to object to certain processing
• The right to data portability in certain circumstances
• The right to withdraw consent where processing is based on consent
Some rights may be limited where we are required to retain information for healthcare, legal, regulatory or professional reasons.
To exercise your rights, contact:
bookings@sagepharmacy.co.uk
15. COMPLAINTS
If you have concerns about how Sage Pharmacy handles your personal information, please contact us first so that we can investigate.
You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Website: https://ico.org.uk
16. EXTERNAL WEBSITES
Our website may contain links to external websites, including NHS services and Google services.
Sage Pharmacy is not responsible for the privacy practices of external websites. You should review the privacy information provided by those organisations when using their services.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy when our website, services, technology, legal obligations or data-processing activities change.
The latest version will always be published at:
https://sagepharmacy.co.uk/privacy-policy/
18. CONTACT US
For questions about this Privacy Policy or the use of your personal information, contact:
Sage Pharmacy
Health Corner Limited
Company Registration Number: 13801927
Email:
bookings@sagepharmacy.co.uk
Website:
https://sagepharmacy.co.uk