Website Terms & Conditions
These Terms & Conditions explain the terms that apply when you access and use the Sage Pharmacy website. By using this website, you agree to these terms.
About Sage Pharmacy
This website is operated on behalf of Sage Pharmacy and provides information about our pharmacy, healthcare services and other services that may be available through our branches.
Information about how to contact us can be found on our Contact page.
Using Our Website
You may use this website for lawful, personal purposes, including:
- Finding information about Sage Pharmacy and our services
- Contacting our pharmacy team
- Making enquiries
- Booking appointments where online booking is available
- Accessing other services or features that we may make available
You must not misuse the website, attempt to gain unauthorised access to it, interfere with its operation, or use it for unlawful purposes.
Healthcare Information
Information provided on this website is intended for general information and does not replace individual advice, assessment, diagnosis or treatment from an appropriately qualified healthcare professional.
Information about a particular service does not mean that the service, treatment or medicine will be suitable for every patient.
Where a healthcare service requires a consultation or clinical assessment, suitability will be determined based on the individual circumstances of the patient and the professional judgement of the relevant healthcare professional.
If you are unsure whether one of our services is appropriate for you, please contact the pharmacy team.
Independent Prescribing and Treatment
Where independent prescribing or other clinical services are available, any decision to recommend or prescribe treatment will be made following an appropriate individual assessment and in accordance with the healthcare professional’s clinical judgement and professional responsibilities.
Information on this website should not be interpreted as a guarantee that a particular medicine, treatment or prescription will be provided.
Medical Emergencies
Our website and online services are not intended for medical emergencies.
If you believe you are experiencing a medical emergency, you should seek appropriate urgent medical assistance rather than relying on information provided through this website or waiting for a response to an online enquiry.
Appointments and Bookings
Where we provide online appointment booking, appointment availability may vary by service, location and healthcare professional.
When making a booking, you are responsible for providing accurate information where requested.
Some services may have specific eligibility or suitability requirements. Making an appointment does not guarantee that a particular treatment or service will be clinically appropriate.
Where possible, please contact us if you are unable to attend an appointment so that the appointment can be made available to another patient.
Additional booking, cancellation or payment terms may apply to particular services and will be communicated where appropriate.
Service Availability
Services displayed on our website may not be available at every Sage Pharmacy location or at all times.
Availability may depend on factors including staffing, pharmacist availability, stock, eligibility requirements, appointment availability and clinical suitability.
Please contact the relevant pharmacy if you would like to confirm whether a particular service is currently available.
Prices and Payments
Where prices are displayed for private services or products, we aim to ensure that they are accurate and up to date.
Prices, availability and service details may change from time to time.
Where payment is required, any applicable price and payment information should be presented before you complete the relevant purchase or booking.
Any specific refund or cancellation rights applicable to a service or purchase will be subject to the relevant terms and applicable consumer law.
Online Purchases
Where products are available to purchase through our website, additional information regarding delivery, returns, cancellations and refunds may apply.
Product images and descriptions are provided to help identify products, but packaging and appearance may occasionally differ.
Nothing in these Terms & Conditions is intended to restrict your statutory rights as a consumer.
Website Information
We aim to keep information on the Sage Pharmacy website accurate and up to date. However, healthcare information, service availability, prices and other website content may change.
We may update, remove or change website content without notice where appropriate.
If you require confirmation about a particular pharmacy service, please contact us directly.
External Websites and Third-Party Services
Our website may contain links to external websites or use third-party services, such as appointment booking systems, payment providers, maps or other embedded content.
We are not responsible for the content or availability of external websites that are operated independently from Sage Pharmacy.
Third-party services may also have their own terms, privacy policies and cookie policies.
Intellectual Property
Unless otherwise stated, the content and design of this website, including Sage Pharmacy branding, written content and original graphics, are owned by or licensed for use by Sage Pharmacy.
Website content must not be copied, reproduced, distributed or used commercially without appropriate permission, except where permitted by law.
Website Availability
We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted access at all times.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our control.
Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
To the extent permitted by law, Sage Pharmacy will not be responsible for losses arising solely from reliance on general website information where individual professional advice or assessment should reasonably have been sought.
Privacy and Cookies
Your use of this website is also subject to our Privacy Policy and Cookie Policy.
These explain how personal information and cookies are handled when you interact with our website.
Accessibility
We aim to make the Sage Pharmacy website accessible and straightforward to use.
Further information is available in our Accessibility Statement.
Changes to These Terms
We may update these Terms & Conditions as our website, services or legal requirements change.
Any updated version will be published on this page with a revised review date.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any rights you may have under applicable consumer law.
Contact Us
If you have any questions about these Terms & Conditions, please contact Sage Pharmacy using the details provided on our Contact page.
Last reviewed: August 2026